Account Security#

Keep your Knowivate Account secure by managing your password, monitoring login activity, and following security best practices.

Change your password#

You can change your password in two ways, depending on whether you remember your current password.

Change password (when you know your current password)#

1. Go to change password page: Visit Change Password
2. Enter old password: Verify your identity by entering your current password.
3. Enter new password: Create a strong new password.
4. Confirm changes: Your password is updated immediately.

Reset password (if you forgot your password)#

1. Go to forgot password page: Visit Forgot Password
2. Enter your email: Provide your registered email address.
3. Check your email: You'll receive a password reset link.
4. Click the reset link: This link is valid for a limited time.
5. Create new password: Enter and confirm your new password.
6. Sign in: Use your new password to access your account.

Login history and activity#

Knowivate maintains a mandatory login log to protect your account. This helps you monitor all access to your account.

View your login logs#

Your login history shows:

• Date and time of each login
• Device type and browser used
• IP address and approximate location
• Login method (password, OTP, or Google)
• Success or failure status

Manage your login logs#

You can view and clean up your login history:

1. Go to account information: Visit Account Information
2. View login logs: Scroll to "Recent Sign-in Activity" section to see all your login attempts.
3. Clear logs: In the "Security Settings" section, click "Clear Sign-in Logs" to remove all login records.

Security best practices#

Follow these tips to keep your account secure:

• Use a strong, unique password for your Knowivate Account
• Never share your password with anyone
• Change your password regularly (every 3-6 months)
• Review your login history regularly for suspicious activity
• Sign out from shared or public devices
• Use password reset if you suspect unauthorized access
• Keep your email account secure (it's used for password resets)

Suspicious activity#

If you notice any suspicious activity in your login history:

1. Change your password immediately: Use the password reset option.
2. Review login logs: Check for unrecognized devices or locations.
3. Sign out all sessions: End all active sessions except your current one.
4. Contact support: Report the suspicious activity to contact@knowivate.com

Current limitations#

Please note the following current limitations:

• Two-factor authentication (2FA) is not yet available
• Mobile phone number cannot be added to accounts
• SMS-based verification is not currently supported

We're working on adding these features in future updates.